Amazing customer service on the phone, in person, all of it. Mario was rad and so was the service advisor next to him (can't remember her name, sorry, but you ARE awesome!). Firestone thought I needed a new catalytic converter, which I know is expensive (I work as an auto damage adjuster for insurance) - but turned out just needed a software update. Easy. Peesy.
All workers were polite, helpful and knowledgeable.
Joni was very helpful and she even dropped off the part at my house. Excellent customer service. Thanks Joni! I bought my car here and this place is awesome.
Bought my car at Mazda of Escondido , service my car there as well . Excellent service is their standard . When my lease matures , I will lease another Mazda from them .
Dealership was very helpful, offered me an uber or a loaner. They were also clean and cautious. It was a fast and quick service. Would recommend to anybody
Mazda of Escondido’s service department is awesome. My latest service was unscheduled (somewhat urgent due to a screw in a new tire) and they fit my CX5 into that day’s work. The service department staff always hears customer needs, makes time to discuss concerns, and keeps vehicle owners informed on the techs findings and work being performed on your vehicle. And if you buy your tires from the dealer, you get an honest deal. Plus, they do the warranty legwork for you when needed.
Thank you Mazda of Escondido for the free oil change. What a wonderful surprise during this pandemic since I’m in healthcare. Always there for me with your excellent service and friendly staff.
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