Customer Reviews

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DealerRater Jul 25, 2021

What a pleasant experience! The staff was helpful and efficient and the work was done quickly and correctly. I don’t even consider taking my Mazda anywhere else.

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DealerRater Jul 23, 2021

Took our Mazda in fir an oil change and asked that they check the brakes. We’re already anticipating an expensive repair bill. Received the happy news that the brakes looked just fine. Zero attempt to upswell us on services/repairs we didnt need. YAY!!!

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DealerRater Jul 15, 2021

I was treated extremely well and had first-class technical care for my vehicle. Super service indeed! The cost was a bargain and less than expected.

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DealerRater Jul 14, 2021

Purchased vehicle from this dealership and have used the service department for maintenance needs. Good customer service, efficient, time and cost sensitive. Enjoy dealing with the friendly staff.

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DealerRater Jul 3, 2021

An excellent first-time experience at Escondido Mazda. (Penske runs dealerships the right way.) The service staff and tenured techs came **very** highly recommended by the savvy and PICKY members of the Miata Club and Miata.net forum. Anita (service manager) and Paul (service advisor) could not have been any nicer to me, or more accommodating. You know that when the dealership has service employees that’ve been there for 20-30 years, they’re running a quality program. I got in and out, with no waiting, in 45 minutes. Best coffee machine I’ve ever seen, yummm. I’ll be back, thank ...

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DealerRater Jul 3, 2021

Prompt & friendly…exceptional customer service- attention to detail & knowledgeable about products & services. Appreciated the communication about my needs & what I wanted in a Used car purchase.

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DealerRater Jun 26, 2021

My experience in dealing with Roberto, Jason and Xavier was excellent. I called Jason in the morning and we did the entire deal over the phone agreeing a on price by early afternoon. When I arrived, Roberto and Xavier facilitated the transaction and I drove away in my new car that evening.

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DealerRater Jun 7, 2021

The only reason I would recommend because it’s convenience if you live in the area but service it’s horrible and not friendly at all .”disappointing “

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DealerRater Jun 3, 2021

great team at mazda escondido. with all the construction and upgrades throughout property. They still have top notch service. Love to visit. I know they get it right the first time.

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DealerRater Jun 1, 2021

Great very helpful honest. Armando was courteous informative and took care of our needs with the Musta gave us good information on how to use it. I would highly recommend Musta to all my family and friends

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DealerRater May 21, 2021

Armando is the best! He made the whole process easy and we felt great about our purchase. He’s very knowledgeable and was very patient with us. He’s our guy now, will be back when we need more cars!

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DealerRater May 19, 2021

Everyone at Mazda Escondido is amazing to work with. It starts with Alan who leads his team masterfully and makes sure every team member understands the consumer comes first. Patrick was great as well and went beyond expectations to make our experience great. I’m sure I won’t spell it correctly, but Aisha in finance was very nice as well.

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DealerRater May 16, 2021

Appointment times and how long it should take has always been reasonable and most times sooner Comfortable waiting areas for hour or two. People are always friendly and accommodating. Sometimes that free car wash helps me coming back. Good people Good Service!

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DealerRater Apr 23, 2021

Took my CX3 in for routine oil change. Paul was exceptional, professional, and friendly. Explained the work being performed and answered all my questions. 5 stars!

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DealerRater Apr 18, 2021

I always go to Escondido Mazda location and they do an Excellent performance every time I visit and also they provide free rides for the time they work on my car.

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DealerRater Apr 15, 2021

Helpful, efficient and thorough. The car was clean inside and outside. The loaner car was ready when I came in to drop off my auto.

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DealerRater Mar 31, 2021

I came in with a broken Tribute. The service manager along with the mechanic figured out the problem. Since the repair was so expensive, I turned it down. The kindness of the service manager gave me some great advice on what to do. Thanks Mazda

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DealerRater Mar 13, 2021

Excellent service. Armando was a helpful and knowledgeable sales agent and Kendall and Becky in finance were great. A pleasure to work with everyone there.

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DealerRater Mar 13, 2021

Overall experience was good. Car was in good condition when I recieved. Overall staff was welcoming. Will recommed others for their mazda car service. Thank you.

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DealerRater Mar 11, 2021

I had the best cat shopping experience. Javier and Ricardo treated me with the beat customer service I had ever experienced whole shopping for a vehicle. I highly recommend Mazda Dealership in Escondido any time.

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DealerRater Mar 3, 2021

Overall good experience. My purchase was online-only until it was time to pay and pick up the new car. No surprises at the time of purchase and was encouraged a test drive before starting the paperwork. Initial trade-in offer was pretty low and had some resistance to my preferred method of payment. One star off for that.

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DealerRater Feb 26, 2021

Friendly, flexible., I dropped my vehicle and got a courtesy car within minutes. I would return to this specific dealer for service again. Thank you

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DealerRater Feb 24, 2021

Courteous, timely and helpful. Had the cat we wanted at the price which was right. Good service and quick and efficient buy. Nice experience and nice car!

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DealerRater Feb 18, 2021

Most painless and enjoyable car buying experience. Everyone was accommodating and helpful throughout the process. From the initial contact to final paperwork. Would recommend their services.

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DealerRater Feb 15, 2021

Even during remodel the service team response was prompt, well informed and engaging. An issue with the walk-away lock alarm was thoroughly resolved and carefully explained. My car was ready on time and even washed.

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DealerRater Jan 31, 2021

Easy to work with knowledgeable. Answers questions. Friendly, Called made appointment, car was ready when said it would. A great service, never had a bad customer service

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DealerRater Jan 30, 2021

Very easy to deal with wonderful customer service at the time of purchase as well as service. This was my 25th new car and best

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DealerRater Jan 30, 2021

The Mazda of Escondido team was fantastic to work with. From initial contact with Patrick who was very attentive and listened to our needs and wants -to Armando who showed us what they had pulled from inventory according to our specifications and answered all of our questions. To Becky the finance agent who was professional and pleasant to work with! We had a new car and we’re on the way home within 2.5 hours! Highly recommend this dealership!

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DealerRater Jan 24, 2021

Stay away from this dealership. Especially their salesperson Patrick Howard. While shopping for a new CX-5 I was in touch with internet sales at each of the county's mazda dealerships. I knew what I wanted, didn't need to test drive and was ready to purchase. Most were quick, professional, and honest. Not Patrick. Patrick practices all the scummy salesman stuff you'd expect at a no-name corner used car lot. He told me the car we had discussed sold (even though he had just emailed me that morning to see if I was still interested) and that he ...

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DealerRater Jan 22, 2021

Patrick, a member of the sale staff was wonderful. Everything was perfect on our new CX-30 which reflects also on other team members. Patrick spent time with us when requesting a car with the exact specs we requested. The car was spotless when picking it up and signing papers. Kendall in Finance had everything ready and the transaction went flawless. We always purchase new cars and we have never had such a great experience. Imagine 1 1/2 hours from entering the dealership and driving away. It's never happened before! We love our Mazda and our Mazda dealership. Will never stray!

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DealerRater Jan 21, 2021

Shawn was my advisor, what a friendly smile when I arrive. He addressed my concerns and he would let me know if I needed additional services

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DealerRater Jan 3, 2021

Armando Huerta took exceptional care of us on my son's first car purchase. The price was very competitive. The vehicle was prepped and ready to be delivered on time. Total time from purchase to delivery was less than 1 hour. Great experience

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DealerRater Jan 1, 2021

Anita in service department was awesome helpful and I feel she did a outstanding job to help me out thank you Mazda of Escondido. 🤘you rock

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DealerRater Jan 1, 2021

I was given a very good deal on a 2020 CX5. The sales staff did a great job negotiating with my wife and me, meeting our terms to strike a deal. We are very happy with our purchase.

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DealerRater Dec 31, 2020

Anita Spears provides excellent customer service. She listens to customer concerns and provides courteous feedback. She encouraged me to return if other issues arose. I have only positive experiences at Escondido, Mazda.

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DealerRater Dec 24, 2020

Great service and courteous explanation of all dealings and features of the car. Javier arranged everything including the trade deal in a wonderfully understood and Efficient manner.

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DealerRater Dec 16, 2020

My experience at Mazda of Escondido was superb. They had the exact car I was looking for. The car had only 5 miles on the odometer. The deal was fair and transparent. It was no nonsense and straightforward.

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DealerRater Dec 2, 2020

Purchased RX8 15 years ago, I have always brought it into Mazda of Escondido for service. When repairs are needed or a recall occurs the job gets done. I did ask for a new oil pan gasket to be inserted. I was told a leak would have to be found first. Nope, just wanted a new oil pan gasket after 15 years of operation even if there was no leak.

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DealerRater Nov 27, 2020

We are repeat buyers at this dealership. Each time the buying experience went smoothly without any stress or tricks. They truly care about their customers. Next time you’re in the market for a car, whether he’s or used, give them a look. You’ll be glad that you did!

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DealerRater Nov 14, 2020

I couldn’t get car home without tire icon lighting up. Service guy said basically it was up to me to fix. Tires were rotated.

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DealerRater Nov 5, 2020

I LOVE this dealership! I just bought a CX-5 from them and I am very impressed with their professionalism and customer service. Ricardo was a great person to work with and I highly recommend him!

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DealerRater Nov 2, 2020

I have always been treated great at Mazda of Escondido that’s why I go there and continue to buy my cars and get my service at this location!!

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DealerRater Oct 19, 2020

Was able to make an appointment when I wanted it. Service was perfect and extremely timely! Very professional! Very satisfied! I’ll go again and again

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DealerRater Oct 17, 2020

Excellent fast service, Paul was very helpful. He got my car in with out an appt, and finished eith same day service. I was very satisfied.

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DealerRater Oct 16, 2020

Good customer service, took time to understand my needs. Reached out to me as a first responder provided me with free oil change. Thank you for caring

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DealerRater Oct 15, 2020

Had some work done on my Mazda which entailed a new battery and rear brakes. Paul Starkey, my service advisor, as usual was most accommodating. Great service as usual and I was extremely well treated.

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DealerRater Oct 11, 2020

Amazing as always! I went in for oil change this time and was in and out in an hour!! Excellent customer service and a job well done!

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DealerRater Oct 8, 2020

excellent service. work done in timely manner, polite servicemen. helpful staff. pleasant environment. I was offered transportation. Everyone made me feel welcome. They seemed very service oriented

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DealerRater Sep 30, 2020

I've purchased 3 vehicles now from Mazda of Escondido. 2 new and 1 pre-owned and have always been pleased with the experience and support.

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DealerRater Sep 20, 2020

One of the best dealership I have been there, trustworthy and friendly people, good service provider and reasonable prices. That’s my favorite place to deal with.

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DealerRater Sep 14, 2020

It so nice to be treated as good as they do, and they do a nice job with it all thank you all S Page

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DealerRater Sep 12, 2020

We are new to town and needed my wife's cars oil changed. They were kind and quick with the oil change. I waited for the car and was done within 40 minutes. My favorite part is they washed the car.

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DealerRater Sep 8, 2020

My experience with Mazda escondido was really great. I was looming for mazda3 sedan on lease with budget constraints. I reacged out to almost every mazda dealership in san diego but no one gave me good deal but when I reached out to mazda escondido through internet, their manager Patrick Howard gave me amazing deal which was within my budget and also gave me the car which has almost all the features which i thought i wouldnt get considering my budget constraints. I thank the Patrick and mazda escondido team to make my dream come true. I will recommend Mazda ...

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DealerRater Aug 27, 2020

I have gone to Mazda of Escondido for the past 17 years. They Always take Great care of me and my cars! I was SO happy with my last car, I just purchase my 2nd Mazda with them.

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DealerRater Aug 16, 2020

I had the pleasure of dealing with a young salesman "Will Holmberg" . He was knowledgeable, polite and listened to my concerns. Being a a current Mazda owner I was entitled to "loyalty" promotion and disabled Veteran incentives. These incentives made my decision to "Buy" Mazda vs. Honda.

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DealerRater Aug 14, 2020

I would of given a 5 star but Mazda wouldn’t fix the nail in my tire due to policy. Disappointed! This is the second time.

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DealerRater Aug 11, 2020

I had a great experience from the two guys in service helping me figure out a good plan on how I should go about my car issues with sensors on my door and truck !

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DealerRater Jul 31, 2020

Traded in a leased CX5 for a new CX30 and Armando Huerta made the whole experience seamless and quick. This is our fifth time using Armando at Penske Mazda of Escondido, for a new vehicle, and he is the only one we will go to for our automotice needs, he is honest and looks out for the customer’s best interest. Thank you Mazda!

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DealerRater Jul 19, 2020

The parts department and service department are the best. Last week, going to an early Doctor Appt. we experienced a flat tire that destroyed the tire. Paul in service acted quickly to solve the issue and get us on the way to my MRI Appt. Thanks so much. It was really appreciated and this is one of the reasons we buy Mazdas. Thanks again to all of the crew at Escondido Mazda.

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DealerRater Jun 28, 2020

Great experience!Very helpful staff.Would definitely go back again they made the process very easy.The dealership has a very friendly and relaxed feel.

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DealerRater Jun 17, 2020

Very prompt service. Paul was very personable and professional. Paul ran over my remote Key to get a battery change personally so I wouldn’t have to wait. He answered all questions to my satisfaction. the gentleman who helped me check in was also efficient. The service dept was very thorough in their work and the price was reasonable.

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DealerRater Jun 10, 2020

I recently scheduled a visit for my 2018 CX 5 to be serviced there with Mario. I got great service and the peice was reasonable for oio change/tire rotation/ air filters changed.

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DealerRater May 13, 2020

Dealership was very helpful, offered me an uber or a loaner. They were also clean and cautious. It was a fast and quick service. Would recommend to anybody

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DealerRater May 12, 2020

Bought my car at Mazda of Escondido , service my car there as well . Excellent service is their standard . When my lease matures , I will lease another Mazda from them .

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DealerRater May 12, 2020

Mazda of Escondido’s service department is awesome. My latest service was unscheduled (somewhat urgent due to a screw in a new tire) and they fit my CX5 into that day’s work. The service department staff always hears customer needs, makes time to discuss concerns, and keeps vehicle owners informed on the techs findings and work being performed on your vehicle. And if you buy your tires from the dealer, you get an honest deal. Plus, they do the warranty legwork for you when needed.

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DealerRater May 4, 2020

This place is awesome. Staff is very friendly and the waiting lounge is clean and has good coffee. Will be coming back for any needs on my car. Thanks

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DealerRater May 3, 2020

Thank you Mazda of Escondido for the free oil change. What a wonderful surprise during this pandemic since I’m in healthcare. Always there for me with your excellent service and friendly staff.

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DealerRater May 2, 2020

I have dealt with many dealerships in my car ownership life. None have been as helpful and friendly as Mazda of Escondido. The customer service I have received at Mazda of Escondido is always second to none.

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DealerRater Apr 26, 2020

It’s so wonderful for you guys to do a free-oil change service for a first responder like me and I really appreciate What you do.

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DealerRater Apr 17, 2020

Pleasant experience during COVID-19. Mazda staff was extremely patient and mindful sanitizing and using PPE during our interactions. The vehicle service was also very good and timely.

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DealerRater Apr 15, 2020

Mario was great and the repairs were done right. The vehicle was done the same day and they were very careful about social distancing and everything being very clean.

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DealerRater Nov 30, 2019

I just picked up a CX5 GT FWD for my father this morning as he was returning his 2016.5 CX5 GT. I had leased the 2016.5 CX5 from Hine, but the salesman with whom I had worked with previously was no longer there. And, Hine was less than accommodating despite being a return customer. Fortunately, I dealt with Patrick Howard of Mazda Escondido. He was extremely easy to work with and very transparent. All communication was over email as I only stepped into the dealership to pickup the car. He furnished the detailed lease worksheet, so I could check my math. Naturally, ...

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DealerRater Oct 4, 2017

All good. Decided to go back. Working out new deal. Dealership willing to work with me. Much appreciated. Tony and Allan helped work things out

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DealerRater Aug 30, 2017

First time buy Mazda for daughter walking in very friendly greeting by Armondo and work with Dee in sale very helpful and same day driving of with ban new Mazda 3 happy great car buy experience for daughter first timer is was awesome.

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DealerRater Jul 16, 2017

Andrew has been a great help servicing my Mazda and working with warranty claims. Barb is the go-to person for Miata and Mazda sales. Army it worth driving up to Escondido from San Diego for service.

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DealerRater Sep 27, 2016

I took my car into Mazda 10 mins to 5pm on a Friday due to all the lights on my dashboard coming on and my car slowing down. I was in a panic with my mind still scrambled from everything that happened. When Tammy came to save my day! She was so amazing, nice and helpful. About 30 mins after dropping off my car she already figured out the problem. She did everything to make sure my car was safe before me and my daughter got back into the car. Come to find out when I got a new battery the shop (...

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DealerRater Jan 7, 2016

I was car shopping and went to Honda first to see the 2016 Civic Touring to compare with Mazda 3 SGT 5Dr. The test drive with Honda was fine but the person who helped was not very knowledgable of the car's features and how to demonstrate it. So we went to Mazda; what a great test drive experience we had! Roland Zahlten, himself a Mazda 3 hatchback owner did an excellent job in showing us the zoom zoom experience and the technology loaded in the car we are looking for; Mazda radar cruise control, lane departure warning, blind spot monitoring, advance keyless ...

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DealerRater Jan 3, 2016

I just bought a CX-5 at Bob Baker in Carlsbad today, even though I test drove one initially at Escondido. There was very little follow-up from Dick or Allan and trying to get quotes from them ended up becoming circular. In the end, their "best price' was over $2k more than Tony in Corona, Fred in Carlsbad and Tyler at Hines in Mission Valley (who I contacted via email). All of those sales managers were extremely responsive and I really felt they really wanted to win me over. To Allen and Dick, I never felt they really wanted to ...

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DealerRater Apr 16, 2015

My dealing with this particular dealer in Escondido, Auto Parkway was NOT good. Be prepared to wait a long time, things happen slow and they aren't very knowledgable. When they say "it's not possible" or " That year or car has been sold out" CHECK FOR YOURSELF. I went to a different dealer and got everything I wanted. Lessons learned the hard way and remember - Your time is just as important as theirs!

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DealerRater Feb 18, 2015

Then the same day we got our plates we got a fine letter from the dmv and Shawn the finance manager tried telling me it's the dmv fault that it took so long but a week prior to getting our plates a gentleman from mazda was calling and texting me asking for the vin and mileage from the car we bought...wait if they already submitted everything and we're waiting on the dmv why would they need this info??????

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DealerRater Jan 26, 2015

If I had known that buying a car could be such a pleasant experience, I would have changed cars years ago. They made buying a car a wonderful! They found exactly the car that I wanted and within 24 hours had the car transported to the dealership,had all the options installed and the car was ready to go. The price was below any other quotes and everything was very straightforward. I have already recommended them to several people.

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DealerRater Jul 26, 2014

My wife and I went to Mazda of Escondido with her mother to purchase a GMC Acadia. The test drive went well. The car seemed to be in great shape. Cleaned of course to make it presentable. Within a week, the transmission had issues and left my wife and 2 year old daughter on the side of the road. They made us use our AAA to get it down there, but said they would take care of it. They continually said that the car would not repeat the issue. The service manager even tried to make the claim that the aftermarket ...

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DealerRater Jul 4, 2013

Very dissapointed. I asked to speak with the finance director. I was transferred to a female and asked if she was the finance director and she said no that he was on vacation. I said well can I speak with the finance manager, she said " I told you he is on vacation". Ummm RUDE. I said "so there is NO finance manager what so ever?". She said "hold on". Some gentleman with an accent gets on the phone and I ask, "Are you the finance manager?". He says yes. I ask him ...

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DealerRater Oct 1, 2011

Great to deal with, no games, competitive price and had the cars we wanted in stock. Bought two! Went thru Costco. Tamiko was very helpful on the phone. We were a couple of hours early for our appointment so Armando worked with us. Extremely professional and great customer service attitude. Minor issue when we went to pick up the second car but Tamiko made an excellent service recovery.

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DealerRater Sep 28, 2011

I have to say I am pleasantly surprised. Now my experience wasn’t the norm when buying a brand new car so I will spare all those details. The bottom line is they corrected the issue without me having to take it farther which was a very responsible and business savvy thing for them to do. They ended up canceling my first contract and taking that car back and issuing a new contract with another new car identical to the one I returned. They had to have the new car transported from Chula Vista or something and they even detailed ...

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DealerRater Oct 14, 2003

I purchased a new Mazda Protégé 5 which was my first time buying a car from a dealer. The whole sales process and negation process was good but I didn’t run into any problems till 3 days later. When I spoke with financing the best rate they could find for me was 7.75% and I felt I could do better so asked for 3 days to find a better rate. The agent suggested we put a 3 day hold on it so I could have time to shop around for a better rate which sounded like a good idea. I wanted the car ...

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